PRIVACY POLICY
Primevicx respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our services.
Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, business information, project details, and any other information you choose to provide when contacting us or requesting our services.
We may also collect basic technical information about how visitors use our website, such as browser type, device information, and general website usage data.
How We Use Your Information
We may use your information to:
• Respond to inquiries and requests.
• Provide and manage our digital services.
• Communicate with you about projects and services.
• Improve our website and services.
• Maintain website security and prevent misuse.
• Comply with applicable legal requirements.
Information Sharing
Primevicx does not sell or rent your personal information. We may share information with trusted service providers when necessary to operate our business, provide services, process communications, or maintain our website.
We may also disclose information when required by law or when necessary to protect our legal rights, users, or business.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Third-Party Services
Our website or services may use third-party platforms or services. These providers may have their own privacy policies and terms, and Primevicx is not responsible for the privacy practices of independent third parties.
Your Choices
You may contact us to request information about the personal information we hold about you or to request correction or deletion where applicable under relevant law.
Contact
If you have questions about this Privacy Policy, please contact Primevicx through our Contact Us page.
By using our website, you acknowledge this Privacy Policy.
TERMS & CONDITIONS
Welcome to Primevicx. By accessing or using our website or purchasing our services, you agree to these Terms & Conditions.
Our Services
Primevicx provides digital services, which may include website development, e-commerce solutions, digital marketing, SEO, graphic design, IT solutions, and other related digital services.
The exact scope, deliverables, timeline, pricing, and requirements of a project will be agreed upon with the customer before work begins.
Customer Responsibilities
Customers are responsible for providing accurate information, content, materials, access credentials, approvals, and other information reasonably required to complete their project.
Delays caused by missing information, delayed approvals, or changes requested by the customer may affect the project timeline.
Project Changes
Once a project has started, changes or additional requirements outside the originally agreed scope may result in additional charges or changes to the delivery timeline.
Any significant additional work should be agreed upon before it is carried out.
Payments
Payment terms, deposits, milestones, and final payment requirements will be agreed upon before or during the project.
Primevicx may delay or suspend work when agreed payments are not received.
Intellectual Property
Unless otherwise agreed in writing, Primevicx retains ownership of its pre-existing tools, templates, processes, methods, and reusable materials.
Ownership or usage rights for final project deliverables will depend on the terms agreed with the customer and applicable payment completion.
Customers must have the necessary rights or permissions for materials they provide to Primevicx.
Third-Party Services
Some projects may require third-party services, platforms, hosting providers, software, plugins, payment processors, or other external services. Such services may be subject to their own terms and fees.
Primevicx is not responsible for outages, changes, restrictions, or failures caused by independent third-party services.
Service Availability
We aim to provide reliable and professional services, but we do not guarantee that our website or third-party platforms will always be available, uninterrupted, or error-free.
Limitation of Liability
To the extent permitted by applicable law, Primevicx will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
Termination
Either party may end a project according to the terms agreed for that project. Customers remain responsible for approved work, completed work, or non-refundable payments already due under the applicable agreement.
Changes to These Terms
Primevicx may update these Terms & Conditions from time to time. Updated terms will be posted on this page.
Contact
For questions regarding these Terms & Conditions, please contact Primevicx through our Contact Us page.
By using our website or engaging our services, you acknowledge that you have read and understood these Terms & Conditions.
REFUND POLICY
Primevicx provides digital services that often involve time, planning, design, development, and other work performed specifically for each customer.
General Refund Policy
Payments for digital services are generally non-refundable once work has started, unless otherwise agreed in writing or required by applicable law.
This is because resources and work may be allocated to a customer's project immediately after payment.
Before Work Begins
If a customer requests cancellation before work has started, Primevicx may consider a refund depending on the circumstances, work already performed, third-party costs, and the terms agreed for the project.
Any refund will be determined on a case-by-case basis unless a specific refund arrangement was agreed in writing.
After Work Has Started
Once work has started, payments are generally non-refundable because time and resources have already been committed to the project.
If a project is cancelled after work has started, Primevicx may charge for work completed and approved expenses incurred before the cancellation.
Service Issues
If you believe a service has not been delivered according to the agreed scope, please contact us and explain the issue. We will review the matter and, where appropriate, work with you to correct the issue.
No Automatic Refunds
A request for a refund does not automatically guarantee a refund. Refund eligibility will depend on the agreed project terms, work completed, circumstances of the request, and applicable law.
How to Request a Refund
To request a refund or discuss a billing issue, contact Primevicx through our Contact Us page and provide your name, project details, payment information, and reason for the request.
We will review the request and respond within a reasonable period.
Exceptions Required by Law
Nothing in this Refund Policy is intended to remove or restrict any rights or remedies that customers may have under applicable law.
Primevicx reserves the right to update this Refund Policy when necessary.
Contact
For refund questions, please contact Primevicx through our Contact Us page.
RETURN & EXCHANGE POLICY
Primevicx provides digital services and does not sell physical products.
Because our services are digital and are often customized for individual customers, physical product returns and exchanges do not apply.
If you have concerns about a digital service, project, or deliverable, please contact Primevicx as soon as possible. We will review the issue and, where appropriate, work with you to resolve it according to the agreed project scope and applicable terms.
Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable law.
For questions regarding our services, please contact Primevicx through our Contact Us page.
QUESTIONS ABOUT OUR POLICIES?
If you have any questions about our Privacy Policy, Terms & Conditions, Refund Policy, or Return & Exchange Policy, please contact Primevicx through our Contact Us page. We will be happy to assist you.